Imperial Armour Returns & Refund Policy
No Returns or Refunds – Unless There is a Fault:
At Imperial Armour we take pride in our work and produce high quality individually inspected products.
Each item order is confirmed explicitly with the customer. The items are then made to match this order.
We urge customers to ensure that they have submitted and confirmed their order correctly with us.
We do not take responsibility for incorrect sizing.
Should you require assistance in determining your size, please refer to our sizing page: xxx
Body Armour should always be one size larger than normal clothing.
We maintain that these items cannot be returned or refunded unless there is a manufacturing fault, or an issue that was not identified by our inspection team.
Our manufacturing and procurement process requires us to inspect each item for flaws and manufacturing faults throughout the items development.
Your items may be covered by our Warranty.
We offer a 5 Year Warranty on Armour and an 18 Month Warranty on Outer Covers. This is subject to the items wear and tear. Before a replacement can be issued we also evaluate how the item was used to ensure that damage was not caused by improper use of the product.
EXCEPTIONS – For Faults:
- Should your item have a fault or issue you have 30 calendar days to return the item from the date you received it.
- To be eligible for a return, your item must be unused and in the same condition that you received it.
- Your item must be in the original packaging provided.
- Your item also needs to have the receipt or proof of purchase.
In the event that you have a problem with your item we ask you to contact us directly so that we can assist you.
+27 31 700 2650 or alternatively email us on email@example.com